Every chargeback reason code has specific requirements for successful disputes. Our guides break down exactly what evidence to submit and what language triggers approvals.
Defense strategies when customers claim non-delivery. Shipping documentation, carrier tracking, and proof of delivery requirements.
Read Guide →When customers claim a service was never provided. How to document performance of work and expected timeframes.
Disputes claiming products don't match descriptions. Evidence requirements, product listing documentation, and response frameworks.
When customers claim a service didn't match what was advertised. How to document terms were disclosed and service was delivered as described.
Disputes involving returned merchandise or cancelled orders. Refund policy documentation and return verification strategies.
Subscription cancellations and service termination disputes. Proving valid recurring consent and proper disclosure of cancellation terms.
When cardholders dispute the charged amount or currency conversion. How to document pricing agreements and authorization records.
Disputes claiming the same transaction was charged more than once. Proving distinct charges were for separate orders or billing periods.
Disputes with issuers regarding the authorization obtained. How to document authorization approval codes and address when final amounts change.
The most common e-commerce chargeback. How to demonstrate the legitimate cardholder authorized the transaction using IP, device, and behavioral data.
In-person fraud disputes involving chip, swipe, or contactless payments. Terminal data, signature verification, and EMV evidence requirements.
Each dispute type has specific evidence requirements defined by the card networks. Generic responses fail. Long-winded explanations fail. Our guides show you exactly what evidence to compile and how to present it in the language these systems and processes are programmed to recognize.